COVID-19 Policy Response

Since the novel coronavirus 2019 broke out globally, Lensefog has been paid sustained attention to the development of the epidemic. In this difficult time, the health and safety of you and our employees are the priorities we concern. 

To continue to fulfill customer needs and ensure safety, we have taken following measures:

1. Our own factory ensures continued safe and timely support to meet customers’ needs, fully in compliance with public health authority suggestions and local government regulations, and practicing strict disinfection processes as usual.

2. Cooperate with DHL, UPS, FedEx, TNT and many other world renowned carriers, which continue to deliver to locations around the world, where local conditions and restrictions allow, following strict safety standards.

3. Implement stringent measures and protocols to ensure that our employees can support customers in a safe way. To know more about our employee care under the epidemic of COVID-19, please check our latest blog - Helpful Tips of Wearing Contacts in the Time of COVID-19.

4. To guarantee the best customer experience, we updated our Return & Refund Policy by extending the return and after-sale warranty period from 7 days to 14 days. For items received within 14 days, unopened and in good condition with the original packing, if you don’t want them anymore, you can contact our customer service team and we’ll arrange return service as soon as possible. For quality problems (ripped, incomplete, shriveled, etc) found within the 14 days after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We’ll replace it once we finish checking. For more details please check our Return & Refund Policy.

COVID-19 is a huge challenge for all the world, but Lensefogbelieves that we’ll defeat it with our joint effort. We really appreciate your constant support and love, it means a lot to us. This time, we are still fighting side by side as always. Together, we’ll make a difference!

 

For more tips of wearing colored contacts in the time of COVID-19, please check our latest blog - Helpful Tips of Wearing Contacts in the Time of COVID-19.

For any questions, consults or return/refund demands, feel free to contact us through our email: info@lensefog.com.

Remember, Lensefog is always here with you. Sending hopes of health and safety to you all. ❤